Shipping & returns
100% Price Protection
We want you to be confident that when you shop with Patient Sleep Supplies, Inc. you are receiving the best price available from an authorized retailer. If within 30 days of your purchase your item goes on sale or a competitor offers a lower price on the exact item, send us the link and we will credit you the difference. Lower prices must be on items in new condition, sold by authorized retailers and include published prices on minimum advertised price items. This offer is restricted to retailers based in the United States. Auction websites, Amazon.com, Wholesalers and websites that do not regularly answer their telephones during normal business hours are excluded from this guarantee.
Shipping Information
Patient Sleep Supplies understands your sleep therapy is critical to your well-being, and it is essential to have the equipment and supplies you want, when you need it. Provided your order is placed before 5 PM EST, Monday – Friday, excluding holidays, we will ship your order the same day. Occasionally, due to demand, we may not have your entire order in stock. If this happens, we will hold what is in stock and ship all products as soon as the back-ordered item arrives unless otherwise instructed. Your order can be tracked using the tracking number provided via email at time of order processing. All orders over $89 will receive free ground shipping to all 48 states in the continental US.
Exchanges
To guarantee merchandise and process orders as quickly as possible we are not able to offer exchanges, and instead ask that you place a new order while we process a return for the item.
Return Policy
For any returns, please call or email Customer Service for a Return Merchandise Authorization (RMA) number. Patient Sleep Supplies will accept returns on any unopened product within 30 days of the original ship date. Sending any product in without an RMA will result in a 15% re-stocking fee and will be subtracted from the original purchase price and a credit for the difference will be issued. Shipping costs are not refundable. We will refund the purchase price of the item less the original shipping cost even if the Free Shipping option was selected (usually $7-$40).
Please return ship via insured service along with a tracking number. For your protection, please retain your package tracking number. Shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Please note that any "Health & Personal Care" product that has been opened cannot be returned.
"Health & Personal Care" Products can only be returned for warranty defect purposes. Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. Once a ‘Single Patient Use’ item is opened and/or used, it is no longer returnable. No credits or refunds will be issued until we have received the product into our facilities and have examined them.
Returned items should be sent after receiving authorization (RMA #), to:
Patient Sleep Supplies, 2001 Corporate Center Drive, Thousand Oaks, CA 91320.
Damages & Defects
Patient Sleep Supplies will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if necessary, an RMA# will be issued to you via email. We will then replace the product. No substitutes allowed. All warranty decisions are made by the manufacturer and are final. No credits or refunds will be issued until we have received the product into our facilities and have examined them.
Sizing
To avoid returns, we make every effort to help you be sure of sizes and features of all items prior to purchase. As always, please call us if you have any doubts or questions about your order before it ships. We can be reached toll free at (877) 823-9310.
A special note about masks and machines: Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure! For health reasons, all CPAP, APAP and BiPAP machines as well as Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer. CPAP, APAP and BiPAP machines, which are experiencing functional issues and are no longer under manufacturer warranty MAY be repairable by the manufacturer.
Contact Us
Phone: 877.823.9310
Fax: 877.256.8545
info@patientsleepsupplies.com
2001 Corporate Center Drive
Thousand Oaks, CA 91320